Today, DoorDash announced its biggest ever update to its account deactivations process, adding new features and enhancements to continue to deliver fairness to millions of Dashers.
The new changes include:
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A streamlined, in-app process to appeal account deactivations
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Protecting Dashers from inaccurate claims about orders not being delivered
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Faster response time to appeals
“At their core, these important updates are driven by one of our most fundamental principles: fairness,” said Arielle Salomon, Vice President of Customer Experience and Integrity at DoorDash. “Our goal is to ensure that every Dasher who chooses to earn on DoorDash is treated fairly and with the respect they deserve.”
In-app deactivation appeals
We recognize the serious impact losing access to our platform can have, as well as our responsibility to our users to prioritize safety and quality, and it’s why the decision to deactivate a Dasher’s account is never taken lightly. Deactivations are reserved for serious or egregious conduct, such as assault, fraud, or repeatedly failing to complete deliveries. We’ve developed a comprehensive framework to help ensure our rules are clearly explained and fairly enforced, which includes a dedicated process for Dashers to appeal deactivation decisions.
Today, we’re making this process even easier by announcing in-app appeals. Now Dashers will be able to launch an appeal directly in the Dasher app after receiving a deactivation notification. Dashers will also see the status of their appeal in real-time and be notified of the outcome all within the app. This initial version of in-app appeals has been rolled out to 100% of iOS and Android users in the U.S.
Helping protect Dashers from inaccurate claims
The vast majority of DoorDash consumers do…
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