NESN360 app customers too often get more glitches than pitches | Laptop News

Media By Chad Finn, The Boston Globe. August 24, 2024 | 11:32 AM.The Red Sox might make the playoffs. They probably won’t. But at least this can already be said for their 2024 edition: They’re an athletic, unified, and resilient team, which more often than not has made them fun to watch.

Which makes it even more frustrating that NESN — specifically its glitchy standalone NESN360 app — too often interferes with the enjoyment of watching them with its apparent indifference to the quality and reliability of the product.

The most egregious example occurred last Sunday, when NESN360 went on the fritz late in the Red Sox’ fairly important game with the Orioles.

In the bottom of the seventh inning, with the Red Sox trailing, 4-0, the broadcast began jumping back and forth to the first inning of an old game.

One second, Red Sox pitcher Bailey Horn was on the mound in Sunday’s live action, trying to hold off the Orioles in that seventh inning. A few seconds later, it would jump to the first inning of Friday’s game, with Orioles pitcher Corbin Burnes on the mound.

This continued to the point that it was impossible to watch, even if you had the game on as background noise, as I did.

After receiving a deluge of complaints on social media and via email, I reached out to a NESN spokesperson to ask if there was an explanation for what was happening.

This was the response: “We experienced hardware issues that…

read more www.boston.com

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